Showing People They Matter Through the Winter Storms
When recent winter storms swept across the country, bringing snow, ice and frigid temperatures, Pilot team members showed up when it mattered most.
It takes everyone in our company doing their part to keep our stores open for the people and communities we serve. Here are just a few examples of how Pilot team members upheld our company’s virtues to be driven, reliable and welcoming, no matter what.
Fueling Every Mile
Even in the midst of a storm, Pilot’s professional drivers were there, fueling journeys and helping to keep America moving. During Winter Storm Fern:
1.6 million miles were safely driven
Over 15,000 loads of fuel were successfully delivered
In Midland, Texas, lead driver Gary Nichols drove his personal vehicle to monitor and communicate road conditions, keeping safety front and center. Drivers in Albuquerque, NM, worked together turning on trucks so they’d be ready to roll the moment it was safe. That’s the kind of teamwork you’ll find at Pilot.
Dedication That Doesn’t Quit
At Flying J #665 in Greenwood, LA, where ice piled up and conditions got tough, our team didn’t back down. Led by travel center general manager Melissa Davis and deli general manager Magnolia Stringer, six team members bunked down at the store for several nights, making sure the doors stayed open and guests had a warm and welcoming place to land.
In Jal, NM, Pilot #1165 travel center general manager Saul Posada faced storm-related challenges head-on. When a generator failed in team member housing, Saul quickly moved the team into vacant housing units and personally refueled generators. Thanks to his leadership and the dedication of this team, the store continued serving guests without missing a beat.
Showing Up, No Matter What
Devon Jones started his very first day as a facility service team member, an important behind-the-scenes role, at Pilot #156 in Madisonville, KY, arriving early despite several inches of snow. He said, “I can’t be late on my first day of work!” Meanwhile, Rick Van Patton, facility service team member at Pilot #440 in Pendleton, KY, walked more than three miles to get to the store so he could care for his teammates and guests.
Devon’s and Rick’s commitment echo the drive of every Pilot team member. Rain or shine—or even in snow and ice—Pilot is committed to showing people they matter at every turn and creating exceptional experiences for our guests. At Pilot, we don’t just weather the storm. We help you power through it.