Pilot is always looking for ways to make life easier for our guests.

That’s why we’re investing in technology that helps guests fuel their journeys how they want, when they want.

The Way People Order Food Has Evolved, and Pilot is Evolving with Them

We’re modernizing the ordering experience at Pilot’s fast-food restaurants by adopting the same brand-recognized technology platforms used by our restaurant partners. This rollout is complete at Wendy’s and Arby’s locations and is underway at Subway® locations across our network. These upgrades create a more connected experience that brings together in-store ordering, mobile apps, loyalty programs and third-party delivery services.

Giving Guests More Ways to Order Food

Today’s guests expect speed and flexibility when ordering from their favorite quick-service restaurants. Pilot’s restaurant ordering systems are designed to meet those expectations.

Guests can choose from multiple ways to order a fast-food meal, including traditional counter service, self-order kiosks, restaurant mobile apps and third-party delivery platforms. This variety gives our guests the power to choose the ordering experience that works best for them and can reduce wait times, helping drivers make the most of their miles.

A Personalized Ordering Experience

Pilot has installed 156 self-order kiosks in our 78 Wendy’s locations across North America. This enhancement provides flexible ordering options and supports faster service and improved efficiency.

Self-order kiosks give guests greater control over ordering their meals. Guests can easily customize menu items, add or remove ingredients and review their selections before placing an order. This improves order accuracy and allows our guests to build meals to match their preferences. Whether a guest wants extra toppings, no onions or a baked potato instead of fries, the digital kiosk makes customization simple.

The self-order kiosks are also ADA-compliant, helping ensure the ordering experience is accessible and convenient for all guests.

Connecting to Brands Our Customers Crave

Another benefit of Pilot’s restaurant technology enhancements is the ability to connect guests directly to the restaurant brands they know and trust.

We’ve partnered with Wendy’s, Arby’s and Subway to install their preferred ordering technology platforms at our travel centers, bringing the brands’ digital ordering experience to Pilot guests. This includes mobile ordering capabilities, loyalty program participation and access to brand promotions and offers where available.

For guests, that means having the reward points, digital deals and familiar ordering experiences they’re used to when using the restaurants’ apps or websites.

Supporting Mobile Ordering and Delivery

Guests can also order from participating Wendy’s, Arby’s, and Subway locations at Pilot travel centers through select third-party delivery services, creating even more convenience and flexibility.

This allows guests to order from participating restaurant locations at Pilot travel centers through their preferred delivery apps, giving them another way to enjoy their favorite meals.

Investing in the Future of Quick-Service Dining

At Pilot, innovation is about more than introducing new technology. It’s about creating exceptional experiences by making every stop easier and more rewarding for our guests.

As we continue to modernize restaurant operations across our network, guests can expect to see more convenience, enhanced personalization and ordering options across our fast-food restaurants as we connect them with the brands, rewards and digital experiences they already enjoy.

It’s one more way Pilot is by your side for the whole ride.